HR

HR operations in Harriet

How HR teams use Harriet for day-to-day employee support and admin tasks.

Harriet helps HR teams answer employee questions and run workflows using your company knowledge and connected systems.

What you typically do in Harriet

  • Chat with Harriet to get answers grounded in your uploaded documents and policies.
  • Tickets for issues that need a human or a tracked thread.
  • Knowledge Base (console) to upload and manage documents Harriet can search.

Tips

  • Keep key policies and handbooks in the Knowledge Base so answers stay accurate.
  • Use clear employee-facing language when saving training FAQs or guidance.

For detailed ticketing or knowledge workflows, see the other articles in this section.

Use Harriet in your organisation for searchable help, AI assistance, and your company knowledge base.

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