HR

Working with tickets

Create tickets, follow threads, and keep employee requests organized.

Tickets in Harriet are support conversations your team can track from start to finish.

Creating a ticket

  • Use New ticket from the navigation when you need a tracked thread.
  • Add a short subject and describe what you need. Harriet or a teammate can reply in the same thread.

Finding your tickets

  • Open the Tickets menu to see lists such as My tickets or Assigned to me (depending on your role).
  • Filters help you focus on open items or a specific queue.

Best practice

  • One issue per ticket keeps history clear and makes handoffs easier.

Use Harriet in your organisation for searchable help, AI assistance, and your company knowledge base.

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