Tired of clunky ticketing systems that were built for 2005?
If you're an HR, IT, or Ops leader in a mid-sized company, you're probably still wrestling with old-school tools like Zendesk, Jira Service Management, or Freshdesk. They're powerful—but often overbuilt, complex to set up, and designed more for external customer support than internal operations and enterprise customers.
Welcome to a better way: an AI-powered internal ticketing system delivered by a virtual service agent.
Why Traditional Ticketing Systems Don’t Work for Internal Teams
Legacy systems like Zendesk, Jira, and Freshdesk were designed for external support workflows. That means:
- Long forms and rigid queues for employees to navigate
- Multiple clicks to log in or create a simple HR or IT request
- Confusing portals that no one remembers how to use
- No real deflection or automation unless you invest in expensive add-ons
And let's not even start on integrating them with Slack or Teams.
Wondering what to look for in a Modern Internal Ticketing Solution?
It's simple, automated, conversational and future proof. If you're evaluating replacements for Jira, Zendesk, or Freshdesk, look for:
- Chat-native ticket creation (Slack, Teams,
- AI-powered virtual agents instant ticket deflection
- Self-service without login—no portals, no passwords
- Automatic triage and routing to the right team
- Auto-drafting of responses
- No-code workflows for HR, IT, and Ops
- Full SLA tracking and reporting—without the config headache
Harriet: The AI-Powered Internal Ticketing System Built for HR, IT and Ops
Harriet replaces clunky portals with a fast, friendly internal service desk.Built for internal teams. Loved by employees. Finally, a tool that’s as fast as your business.
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Raise a ticket straight from chat (Slack, Teams, GChat or msn)
Easy escalation, no forms, no confusion
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Deflect questions before they become tickets
70% of tickets resolved instantly through an AI-powered virtual agent
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In built automation
Triage and assign the rest automatically to the right owner with context
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Crystal clear analytics
Instant view of SLAs and the source of queries/ knowledge base improvements
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Easy integration
Works out of the box with your existing stack
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Don't just ticket, resolve.
Harriet suggests solutions and runs internal workflows
Who’s Using AI Ticketing Systems Today?
Mid-market companies in tech, logistics, finance, and healthcare are moving away from legacy tools. Common use cases:
- HR teams automating policy and onboarding queries
- IT teams deflecting password resets and access requests
- Ops teams managing facilities, equipment, and procurement workflows
AI is no longer a future play - It’s a competitive edge for internal service delivery—starting now.
Are there any AI alternatives to Zendesk, Freshdesk and Jira?
Yes. Harriet is a modern, AI-powered internal service desk designed to replace overbuilt tools like Zendesk, Freshdesk and Jira for HR, IT, and Ops teams. Unlike legacy systems that rely on portals and long forms, Harriet resolves 70% of requests instantly and triages the rest—without employees leaving Slack or Teams.
➡ Compare Harriet to Zendesk
➡ Compare Harriet to Jira
➡Compare Harriet to Freshworks
What’s the best internal ticketing that integrates with Slack or Teams?
The best internal ticketing systems integrate directly with your chat - Teams, GChat or Slack —so employees can ask for help, track requests, and get answers without switching apps. Harriet does exactly that: it works natively inside your collaboration tools and automates request routing, responses, and reporting. Deflecting 70% of queries before they become tickets
Can AI really deflect 70% of internal requests?
Yes. Harriet uses a virtual agent trained on your internal knowledge and policies and integrates to your internal systems like your HRIS or Payroll to answer repetitive questions instantly—before they become tickets. Common deflection examples include: holiday policies, onboarding checklists, IT access, and HR workflows.
➡ Learn about ticketing deflection
Is Harriet secure and compliant for HR and IT use?
Absolutely. Harriet is SOC 2 compliant and designed to handle sensitive data across HR, IT, and Operations. Every ticket is traceable, access-controlled, and privacy-respectful. We built Harriet to meet the compliance standards expected by mid-market and enterprise clients.
How fast can we roll it out across teams?
You can go live with Harriet in under a week. Because it plugs directly into Slack, Teams, your HRIS, and your knowledge base, setup is fast. Most teams start resolving and triaging tickets automatically on day one.
Wondering how Harriet compares to Freshdesk, Jira or Zendesk?
Harriet vs Freshdesk
Harriet vs Jira
