When to Choose Harriet
- Your HR team are still drowning in questions
- You need something that deflects tickets, not just manages them.
- You want AI-native efficiency, not a customer tool with AI retrofitted on top.
- You’re looking for a shared system between HR and IT — with proper controls and without shared inbox chaos.
- You’re done paying for CX features your internal teams never use.
Harriet doesn't sit in silo
It supports:
- HR — with sensitive data handling and policy nuance
- IT — with multichannel intake across slack, email, teams, text message, whatsapp or embedded website widget and smart routing
- Employees — with instant answers to everyday questions
âť“FAQs
Q: Our customer support team uses Zendesk — why not keep it consistent?
A: Zendesk was built to serve external customers. Internal teams need a different experience: private, HR-safe, human in the loop and tightly integrated. Harriet delivers that — out of the box.
Q: Is Harriet secure and enterprise-ready?
A: Yes. Harriet is SOC 2 compliant, supports role-based access, SSO (including Okta), and department-level data controls.
Q: How fast can we go live?
A: We can move as fast as you can. Our fastest has been under a week. But usually our customers like to slow it down so they can pace roll out. We can help with that too. The main this is there is no delay on our side - no multi-month projects, no admin backlog.
Q: Can HR run this without IT?
A: Yes — Harriet is designed for HR and IT oversight. You keep control of integrations and identity. HR runs the workflows and content. You can split workstreams and tickets - and each can be private from the other.
Q: Does this need lots of our Dev time to get up and running
No! It doesn't! We do all the config. All we need from you is what you need integrated.
"Zendesk felt like a tool for our customers, not our colleagues. The language didn’t land, and it wasn’t something HR could easily adapt. Harriet gave us a solution both HR and IT actually wanted to use — and one that saved time immediately"