Clarity, control and no dropped balls
Harriet makes every request traceable, every task accountable, and every handover easy—so nothing slips through the cracks.
Everything has an owner
Every request—from benefits queries to laptop orders—gets routed, tracked, and resolved with a clear owner. Harriet gives your team one source of truth for what’s in motion and what’s been delivered.
End-to-end visibility
Harriet shares live data about open tickets, task progress, and handovers across teams. So whether you’re in HR, IT, or Ops, you can finally see the full journey from intake to resolution.
Automatically assign tickets to the right team
Harriet automatically routes each query to the right team. You can loop in collaborators from across the business, with no cap on how many people can work on a single ticket.
Auto-draft Responses
Harriet will auto-draft responses based on your knowledge, so you can handle more tickets in a fraction of the time