ITSM for precision and impact
Solve issues faster and more reliably for happier employees
Why IT Choose Harriet
One place for every employee request, integrated with your stack
- Deal with data breaches instantly → Harriet recognises triggers automatically across systems, from employee inputs to device alert
- Operate with speed and accuracy → deflect repetitive requests and launch multi-system workflows from tickets
- Oversight where you needed it → Workflows are gated and all interactions tacked with clear audit trails.
- Awesome employee experience → Employees get instant answers and smooth service.
- Quick time to value → Works with your existing stack (Slack, Okta, M365 and more), sono clunky integration
Data and Security Integrity
Enterprise-grade from day one
- SOC 2 Certified
- RBAC, audit trails, and human-in-the-loop escalation.
- Encryption in transit and at rest
Workflows IT Runs on Harriet
From quick fixes to critical incidents.
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Phone disasters
Harriet automates device lock and remote wipe through MDM, alerts the user, and confirms with IT once complete.
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Unauthorised login attempts
Harriet suspends account, notifies the user and IT, starts a forced password reset workflow.
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Offboarding contractors
Harriet detects if a contractor end date has passed to triggers auto-deprovisioning, and notifies HR & IT of completion.
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Employee phishing incident
Harriet instantly triggers account password reset, quarantines the email for other users, notifies Security, and escalates to IT if needed