Build operational excellence with intelligent automation incorporating your enterprise knowledge

Eliminate knowledge silos, reduce response times by 70%, and empower your teams with enterprise-grade AI that works across all your existing systems.

Accelerate operations with intelligent helpdesk

Cut response times from days to seconds. Give your employees instant, accurate answers to their questions across HR, IT, Finance, and Operations - while maintaining enterprise-grade security and compliance.

  • Reduce support ticket volume by up to 80% with AI-powered self-service
  • Enterprise-ready deployment across Slack, Teams, WhatsApp & more
  • Intelligent routing with automated escalation workflows
  • SOC2 compliance with role-based access control
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Features

Instant Support

  • Mobile-first interface
    Access support from any device with our responsive, user-friendly design.
  • Slack, Teams, Google Chat, SMS & WhatsApp
    Connect effortlessly across all major communication platforms to provide instant, AI-powered support wherever your employees are.

Always Available

  • 24/7 AI-powered assistance
    Ensure uninterrupted support with round-the-clock AI assistance, reducing wait times and keeping your teams productive.

Multilingual Support

  • Global-Ready AI Assistance
    Deliver instant answers in multiple languages, enabling seamless support for distributed and diverse teams.

Unified Knowledge Hub

  • Integrate with Confluence, SharePoint, Notion, Google & More
    Pull answers from existing knowledge bases to provide accurate, context-aware responses in real time, without complex deployment.

Granular Access Controls

  • Permissions, Groups & Regions
    Maintain security and compliance with role-based access mirroring your existing systems, ensuring users only see the information relevant to them.

Enterprise-grade reliability

  • No hallucinations
    Unlike AI demos, Harriet is battle-hardened and doesn't make things up.
  • Feedback & Continuous Learning
    Optimize responses with built-in feedback loops and training mechanisms, ensuring your AI gets smarter over time.

Enterprise-grade ticket management

Transform your support operations with enterprise-grade ticketing that automatically routes, prioritizes, and resolves issues. Meet SLAs consistently while reducing resolution times through intelligent automation and deep system integrations.

  • Automated SLA tracking and escalation management
  • Real-time analytics and customizable reporting
  • Native integration with enterprise systems
  • Automated workflow triggers and actions
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Features

SLA Management

  • Automated SLA tracking
    Real-time monitoring and automated escalations for SLA compliance.
  • Priority management
    Intelligent ticket prioritization based on content and context.

Reporting & Analytics

  • Export for analytics
    Download reports for deep analysis
  • Trend analysis
    Identify patterns and optimize support operations.

Seamless integration

  • System connectivity
    Integration with ITSM, HRIS, and other enterprise tools.
  • Workflow automation
    Trigger complex workflows based on ticket events and conditions.

Unified Ticketing

  • Internal & External Support
    Manage tickets from both employees and external users in a single, streamlined system.

Third-Party Integrations

  • JIRA & ServiceNow Connectivity
    Seamlessly sync with leading ITSM tools for end-to-end issue tracking and resolution.
  • Deep Slack and Teams integration
    Allow users to manage tickets from within Slack or Teams

Smart Ticket Assignment

  • Auto-Assignment & Grouping
    Leverage AI-driven ticket categorization and routing to the right teams for faster resolution.

Granular Access Controls

  • Permissions & Groups
    Define access levels based on teams, roles, and regions to ensure secure and efficient ticket management.

AI-Powered Insights

  • Automated Reporting & Optimization
    Leverage AI to analyze ticket trends, predict workload, and optimize response times.

Cross-Functional Support

  • IT, HR, Finance & More
    A flexible platform built to support multiple departments with customized workflows and automation.

Unify & optimize your knowledge

Stop losing valuable time and resources to scattered information. Our AI automatically discovers, unifies, and maintains your organization's knowledge across all systems - ensuring your teams always have the latest, compliant information.

  • Unified search across all enterprise knowledge sources
  • AI-powered content updates and compliance checks
  • Automatic knowledge gap identification
  • Enterprise-wide knowledge analytics
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Features

Knowledge Discovery

  • Automatic content discovery
    Intelligently identify and index knowledge across all your systems and platforms.
  • Smart categorization
    AI-powered content organization that learns from your team's structure.
  • Find Authoritative Sources
    Prioritize trusted knowledge by identifying the most reliable and up-to-date information.

Knowledge optimization

  • Gap analysis
    Identify missing or outdated information to keep knowledge complete.
  • Content recommendations
    AI-powered content organization that learns from your team’s structure.
  • Deduplication & Conflict Resolution
    Detect duplicate, contradictory, or obsolete content to maintain accuracy.

Advanced Knowledge Structuring

  • Ownership & Accountability
    Automatically assign content owners to ensure knowledge remains updated and accurate.
  • AI-Generated Taxonomy
    Map external taxonomies or generate a custom structure tailored to your organization’s needs.
  • Custom Taxonomies for Multiple Domains
    Define specialized knowledge frameworks for different teams, industries, and regulatory environments.

Scalable Knowledge Growth

  • Build a Strong Knowledge Foundation
    Create a central knowledge backbone that scales with your organization’s growth and allows you to adopt AI responsibly.
  • Continuous AI-Driven Updates
    Automatically refresh and optimize knowledge assets with evolving business needs.

Scale operations without growing overhead

Break down departmental silos and eliminate manual bottlenecks. Our enterprise-grade automation connects your existing tools and streamlines complex workflows - without requiring migration or disruption.

  • Reduce process handling time by up to 90%
  • Pre-built enterprise integrations (HRIS, ITSM, etc.)
  • No-code workflow automation builder
  • Real-time process analytics and optimization
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Features

Integration hub

  • No-code integrations
    Connect systems without writing any code using our visual interface.
  • Pre-built connectors
    Ready-to-use integrations with popular enterprise tools.
  • Extend Existing Tools
    Enhance your current platforms with automation—no need to migrate or replatform.

Process automation

  • Visual workflow builder
    Design complex workflows with an intuitive drag-and-drop interface.
  • Cross-system automation
    Seamlessly connect processes across different platforms.
  • Scheduled & Event-Driven Workflows
    Trigger automations based on real-time events like inbound emails, new hires, or system updates.

AI-Powered Orchestration

  • AI-Driven Workflow Steps
    Leverage AI-native automation to optimize processes and reduce manual intervention.
  • Intelligent Decisioning
    Dynamically route, escalate, or adapt workflows based on AI-powered insights.

Enterprise Control & Compliance

  • Manual Approvals & Supervision
    Configure human review steps where oversight is needed.
  • Permissions & Visibility
    Define access controls to ensure security and compliance across teams.

Scalable Automation for Any Team

  • HR, IT, Finance & More
    Deploy automation across multiple departments without additional overhead.
  • Handle Complex, Multi-Team Processes
    Coordinate workflows that span multiple teams, data sources, and communication channels.
  • 10x Your Operational Capacity
    Scale without adding headcount—automate high-volume, repetitive tasks effortlessly.