Smart service starts here

One front door for HR, IT and Ops. Deflect the repetitive. Ticket the complex. Track and resolve it all.

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A single front door for every team

Harriet handles everything from password resets to sensitive HR cases — with audit trails, role-based controls, and escalation built in.

Deflect repetitive queries

Deflect 70% of repetitive questions before they become tickets
Amazing employee experience

Employees get instant answers, every complex request becomes a trackable ticket with SLAs and human escalation baked in.

Connect your stack

Every request. One place.

Zendesk and Jira weren’t built for the full spectrum of employee requests. Harriet works with sensitive, complex HR queries as well as password resets.

Immediate support

Always-on help

Harriet handles 70% of routine queries automatically—and triages the rest into structured tickets with full context. Always-on. Always trackable.

Engage your team

Seamless collaboration

Built for HR, IT and Ops—not just IT

Harriet turns messy email chains into structured, auditable workflows. Custom SLAs, automated routing, AI triage—and no dev tickets required.

Ticketing in action

Real time insights

Get a clear picture

Track SLAs, deflection and volume in one easy to use, customisable platform that updates in real time.

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Scale impact without headcount

Workflow automation via ticketing

Trigger document generation, approvals, data cleansing or department specific workflows from tickets.

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Hear from our Harriet enthusiasts

Our AI-powered teammate transforming how we work behind the scenes.

Huge shoutout to the Harriet team — you’ve been flexible, collaborative, and genuinely interested in how we work. Thanks for building with us, not just for us.

Berzhang (Bee) Karimi

Head of People and Operations

Effortless support, anytime, anywhere

We strive to provide an exceptional employee experience. Harriet has been instrumental in this effort, offering self-service support that delivers quick, around-the-clock responses and ensures timely assistance for our global workforce

Victoria Quay and Ryan Irwin

Senior HR Business Partner, VP of Business Applications & IT

Productivity boosted

Thanks to Harriet, our team has access to quick, accurate answers to their People & Ops questions, cutting down the time our team spends on well-documented topics — which is especially important to us as we scale

Lauren

People Lead, Apolitical

Enhancing People Team Efficiency and Productivity

Our priorities are People team excellence and ease. We wanted to reduce pressure on the people team so they can focus on strategic projects and to consolidate information for easy access - i.e. make everyone more productive. We are really happy with Harriet!